Frequently asked questions

Each Starlight bracelet measures 18 cm (7.09 in) with a 3 cm (1.18 in) extension, so it adjusts from 18 to 21 cm (7.09–8.27 in). See our Size Guide for the full chart.

The 3 cm extension lets you adjust the bracelet anywhere from 18 to 21 cm for a comfortable fit.

Yes. Starlight bracelets are unisex and adjustable, so they fit both men and women.

They are set with hand-crafted 5A cubic zirconia stones, cut for a diamond-like sparkle. The clasp is made from a very firm material, so it won’t break easily.

No. Starlight bracelets are water-resistant, but not waterproof. Please avoid water whenever you can.

• Avoid water whenever you can.
• Wipe with a soft, dry cloth to keep the shine.
• Store each piece separately.

Starlight comes in three colours: Silver, Pink and Sapphire.

Orders are processed within 1 business day, excluding holidays. Orders placed after noon or at weekends may begin processing the next business day.

Available shipping methods, costs and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. See our Shipping Policy for details.

Yes, where the shipping method supports it. You’ll receive a confirmation email with tracking as soon as your order ships.

The destinations we deliver to, and their shipping options, are shown at checkout. Depending on your country, taxes, duties or import fees may apply. Where available, these are calculated and shown at checkout; otherwise they may be due before or at delivery. See our Shipping Policy.

We accept returns of eligible items from customers worldwide within 14 days of delivery. Items must be unworn and unused, with tags attached and in their original packaging. Please contact us before sending anything back, and we’ll confirm how to return it from your country.

Return postage for change-of-mind returns is your responsibility, unless we tell you otherwise or the law where you live says otherwise. Depending on where you live, you may also have additional statutory rights.

Please refer to our Refund Policy for more information.

Yes. Please contact us first to arrange an exchange.

Please inspect your order when it arrives and contact us straight away if anything is damaged, faulty or not what you ordered.

We accept major cards including Visa, Mastercard and American Express, as well as Apple Pay, Google Pay and Shop Pay. You can see every available option at checkout.

You can also spread the cost with Klarna, or with Shop Pay instalments on eligible orders over £50.

For every two Starlight bracelets in your cart, one is free. Mix and match any colours. The discount applies automatically in your cart and at checkout, so there’s no code to enter.

When your bracelets come to £75 or more after discounts (not counting shipping protection), a free Sapphire Starlight bracelet is added to your cart automatically. That’s three or more bracelets, with Buy 1, Get 1 Free applied.

It’s one free gift per order, and it’s removed if your total drops below £75.

We’re happy to help. Please get in touch through our contact page.